The new "QUICK TOOL" is supposed to make my job easy enough for a chicken to do it aparently. it analyzes the customer's account for me and tells me what i can sell them. that is what it has come down to. I have never been good at keeping my calls brief, so once I learned how to sell shit to people, I had that going for me. Some days I have a lot of sales and some days I don't. Part of it is luck of the draw, even if they say it isn't. They are liars. Big fat stupid lie-ing liars. Anyway, the QT tells me what to offer the customer and most of the time, the customer has a data feature so all it tells me is that I can offer "Callertunes" or some shit like that. I don't because when I do, the call gets another 30 seconds longer at least and then I am not selling AND my calls are long. Can't win. Well today I was taken off the phone and to a meeting room in HR. Love those people. As completely genuinely nice as anyone could ever be. I was told to make a decision regarding my future with T-Mobile. We went over and over and over my stats and they narrowed it down for me to this:
I am not using my tools.
What they did for me is they went ahead and told me to go home and think about all this and make a decision if will start using my tools or not. If I can not use my tools then our relationship would have to come to an end. I signed a sheet of paper saying I agreed to use my tools. They gave me an extra day off and told me to come in next Sunday. BONUS! I finally got one!
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